We waited 25 minutes in the breakfast line just to find that the food was unappetizing and limited. The pool was beyond packed due to a massive family reunion happening. The hallway was flooded with an inch of water and a fan blowing on it. There were no blankets or sheets provided for the pull out sofa. There was an invasion of ants coming from the toilet.
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The tv the living room areas cord had been ripped out of the back of the tv and was just dangling, so there went the entire purpose of renting a suite. We decided to get a suite so that the kids could have their own sleeping area. Check in went smooth, front desk lady was nice. We arrived at the hotel to police officers patrolling the parking lot. So you can't plug in devices (let alone cast) to watch your own shows from streaming services. I picked the room with a drain that albeit slow still drained in favour of the other room with a missing closet door.įinally something that's becoming a peeve of mine with Best Western hotels in general are the generic TV remotes that don't have input selection and none on the TV itself. Both were a step up on the second floor overlooking the pool area. This is where the service from the front desk prevented this from being a two or three star review by not only offering a new room, but giving a choice between two rooms. We discovered the bathroom sink in our first room on the ground floor wouldn't drain. Meh, seen worse and I don't expect perfection. Our first room on the ground floor had issues in the bathroom where paint was peeling back on the wall along the bathtub, and the overhead fan cover was hanging from the ceiling.
The rooms are well cleaned and orderly, but maintenance seems to be an issue. Breakfast was good but always busy with long line ups for the waffle station. The pool area is a good place to relax and have fun with the games with lots of sitting area. We look forward to seeing you again.Ĭonveniently located across from the Mall of America.
So thank you for your kind words and We will look into the maintenance issue you mentioned and resolve it soon. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Our staff will definitely be happy to read what you wrote. We appreciate your comments regarding our location and staff. We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality.
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Noman Ahmad, General Manager at Best Western Plus Bloomington Hotel, responded to this review Most of the staff was friendly and accommodating! Just be careful which room you get because the air conditioning venting system in some rooms make a high pitched ringing noise. TGI Fridays was next door as well as IHOP. This Hotel was very convenient for staying at as we were visiting the Mall of America. During check in, we will place a $250 incidental hold. The spacious, modern rooms at this Bloomington hotel offer cable television on a 42-inch LCD HDTV, a microwave, a refrigerator, a desk, high-speed Internet access. You'll feel right at home in the well-appointed rooms or suites with elegant, comfortable furnishings and abundant amenities. Parties are not permitted in guest rooms, but call today and our knowledgeable staff can let you know all about our meeting facilities. Hotel amenities are for registered guests only. Guests of this Mall of America® hotel can also enjoy the convenience of having access to an onsite restaurant, a 24-hour exercise facility, a business center, a convenience store and more. Our indoor heated pool, water playland and hot tub offer the perfect place to unwind or have some family fun.
Many guests also enjoy relaxing and playing on the premises. We also offer a complimentary local shuttle with service to the airport and nearby attractions. With MSP International Airport just three miles from this Mall of America® hotel, you can travel with ease. Guests traveling on business can enjoy easy access to Health Partners®, Polar Fab, National American University, ADP®, Ziegler Cat®, Delta Airlines, General Dynamics and Best Buy® corporate headquarters. Our property is also located near the Minnesota Zoo, Nicollet Mall, Science Museum of Minnesota, Como Park Zoo and Target Field. The big adventures and excitement won't stop there. The nation's largest indoor mall is just a block away from this modern Minnesota hotel, ensuring that all guests can relax with retail therapy, grab a bite to eat or have some fun at Nickelodeon® Universe and Minnesota Sea Life® Aquarium. Experience fun and adventure at this Bloomington, MN hotel offering easy access to the Mall of America®, MSP Airport, Target Field and much more.
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